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Shipping & Delivery

All orders are processed each day and where possible and orders are shipped the same day delivery except weekends and public holidays. All order placed over the weekend will be shipped on the first working day back after the weekend/holiday.

For delivery inside Australia, allow 3 - 5 working days (Metro areas will be quicker). (PLEASE NOTE: We cannot guarantee delivery times. We do our best to ensure they arrive in the quickest possible time but once orders leave our premises they are outside of our control. We cannot accept returns or complaints due to late delivery.

Our average time from order to final delivery is under 3 days.

For delivery outside Australia, allow 7 - 14 working days

Delivery address

While each address can have slightly different delivery requirements, it is important the service we provide remains convenient, consistent and reliable for everyone. When ordering goods you should consider the address you want the goods sent to.

How are parcels delivered?

Parcels are generally delivered between the hours 8am - 5pm. An attempt will be made to deliver the parcel personally by Australia Post or Australia Air Express.

However, if there is no one in attendance at the address at the time of delivery one of the following options will be used.

Tracking numbers are only provided upon request.

We are currently only offering signed for delivery, meaning that we require a signature on delivery. A notification card will then be placed in the addressee's letterbox informing them of the location of the parcel.

You may specify your local post office as a delivery address and then collect the parcel at your discretion from the local post office.

What are your delivery requirements?

If it is convenient for parcels to be left at your address when you are not there, ensure there is a safe location where the parcel may be left (as detailed above). This location should be out of public view, protected from the weather and unlikely to be accessible by pets or other animals. Some customers opt to provide a box where Australia Post can leave parcels safely.

Alternatively, you may consider one of the following options:

Specify an address at which delivery is more likely to be completed (i.e. work address)